Cancellation Policy

Confirmation of Tour: 

All of your bookings will be confirmed by us in writing. Please re-confirm the booking in writing – only then will the booking be definite.  With your re-confirmation, you acknowledge our Terms & Conditions.

In case of unforeseeable circumstances the itinerary or touring time may be altered.

Cancellation policy:

* Cancellation within 3 days of the tour or a no-show: you are responsible for 100% of the agreed price. Should you cancel prior to 3 days of the tour you will receive 100% refund.

* Cancellations can only be accepted in writing.

Delay on your part:

If you cannot make it to the arranged meeting point on time, your guide will wait for you up to 30 minutes unless he/she receives a notification of a later arrival. Please try to get in touch with us as soon as you realize that you will not be able to make it on time.  You may call our emergency number at +34 629 694 058 or +34 666 696 780.

If you are delayed, we cannot guarantee the full length of your tour; it will depend upon your guide’s availability. We reserve the right to charge extra for the guide’s overtime or additional services (bus, mini-van, taxi, telephone charges, etc.), and an additional handling fee may also be charged.

Delay on our part:

If, for any reason, our guide is not on time and at the arranged meeting point and has not contacted you, please try to get in touch with us within the first 10 minutes.  You may call the numbers above.

Please don’t leave the meeting point in those first 30 minutes as we need to make sure to arrange for you and the guide to find each other.  If, for any reason, we cannot conduct a pre-booked tour ourselves, we assure you that we will try to find the best-suited substitute and a refund, in cases of pre-payment, will be issued.